Setup OnlyKey Duo not finalizing

[tom42]

Apps tried: 5.3.4 and 5.3.6 on macOS and on Windows 10

Whenever I try to setup the only key duo I cannot finalise it.
Steps to reproduce on my side:

1. start app / or start after only key is plugged in, does not matter.
2. plug in only key duo - it lights up white
   App shows: ‘Last message received: UNLOCKED BOOTLOADERv2’
3. go to ‘setup’ tab in app and click the invisible setup button - yes it’s invisible to me on both win and macos
   I can click below the text to get to the next step.
4. choose a pin or two…
5. choose a backup phrase - tried different ones does not change the result (I omitted the length in the screenshot - forgive me )
   after clicking next I end up the first screen(shot) again.

is my only key duo broken or how do I get it to play along?
OnlyKeys work as normal on the same machines - and of course I don’t leave the normal ones plugged in when I try to setup the duo.

any ideas?

thanks and kind regards!

tom

[t11]

Is it possible you tried to reload firmware on device? If so then that is probably why there is a white light, that is the bootloader waiting for device to have firmware loaded. You have to load firmware following instructions here - OnlyKey DUO User's Guide | Docs

The reason the setup button isn’t shown is that the device is in bootloader mode waiting for firmware to be loaded.

[tom42]

Thank you for the info, I’ll try to download and load the firmware.
…
This looks way different than the first time I put it in the MacBook - awesome and thanks a lot!