I bought an Onlykey Duo (USB A+C). I downloaded the desktop app per the setup instructions. I am able to open the desktop app and it immediately asks me to connect my Onlykey. When I insert the USB-A key my ASUS laptop recognizes it and the app changes from please connect to a message stating, “working.” From this point the app does nothing. It just displays the, “working,” message on the screen and does not let me go any further. I have scoured the Onlykey website and countless other discussion threads, etc. and I am perplexed.
In addition, while my laptop recognizes the USB-A part of the key, it does NOT recognize the USB-C key.
I am stumped and if anyone out there can help I would really, really appreciate it. I have attempted to contact Onlykey support with no response.