Neither of 2 NEW DUO keys will go into CONFIG MODE OR RESET

1

Bought 2 new duo keys, using them on Linux - Ubuntu 22.04. Installed the app and the Udev rules.

I’m trying to get either key into config mode, both exhibit the same issues…

Touch the little copper side that has #1 for 10 seconds, and I am using a STOP WATCH to make sure I hold it long enough. lights blink, go red, yellow, all colors of the rainbow and returns to GREEN.

The App reports “please plug in key” then message “UNLOCKEDv3.0.4-prodn” flashes momentarily, check the attached video, then the app says:

Last message received: 1e|

and the key is NOT in config mode. Any idea what the error codes mean?

Also I can NOT reset the keys, either one, by holding #1 key for 10 Seconds and #2 key for 20 seconds, I get the same result no matter what I do.

fwversion = v3.0.4-prodn

2

Are you touching the device immediately upon plugging it in for 10sec? It takes about 2 seconds after you plug it in to start up and be ready to receive button press.

3

Nope. not touching it immediately… Waiting for the lights to stop flashing. Stops with Green led by #1 on.

Touch and hold #1 for 10+ seconds, lights dance, and it goes back to green solid light.

tried again just now, key has been in system for hours and same result.

4

OK SOLVED it.

this is a DUO key, aka REALLY really small. playing with it long enough I figured up that my fingers are so big, that when I thought I was touching key #1, it was reading it as touching both keys.

So i CAN get the key into config mode now…