I have a new OnlyKey, setup the PINs with a text editor, and installed the OnlyKey application. The application states “Please connect your OnlyKey” with the OnlyKey installed (multiple USB ports attempted).
I have tried the following…
plugged the onlykey in before loading the application
plugged the onlykey in after loading the application
wiping the onlykey and plugging it in (before and after loading the application)
i have entered the primary PIN, as a second optional step, when attempting the aforementioned steps and not entered the PIN but it did not work
If the udev rule is properly applied the app should be able to communicate with USB device. You could also try the CLI app - https://docs.crp.to/command-line.html
To be clear, I have tried the CLI option as you have suggested and have received the same results. What other information can I provide to assist in this fault isolation effort?
The next step would be to try OnlyKey on another computer if that works fine then there is something wrong with either the physical connection or USB configuration on the computer.