I ordered two OnlyKey duo in that of them never getting recognized in my laptop. I think it’s a hardware related issue, How to reach to support? I didn’t get any reply from orders@onlykey.io
This is what I see in kernel logs.
61541.132662] usb 2-8: reset full-speed USB device number 18 using xhci_hcd
[61541.255752] usb 2-8: device descriptor read/64, error -71
[61541.489084] usb 2-8: device descriptor read/64, error -71
[61541.722391] usb 2-8: reset full-speed USB device number 18 using xhci_hcd
[61541.845781] usb 2-8: device descriptor read/64, error -71
[61542.082487] usb 2-8: device descriptor read/64, error -71
[61542.312447] usb 2-8: reset full-speed USB device number 18 using xhci_hcd
[61542.312584] usb 2-8: Device not responding to setup address.
[61542.519193] usb 2-8: Device not responding to setup address.
[61542.725723] usb 2-8: device not accepting address 18, error -71
[61542.849067] usb 2-8: reset full-speed USB device number 18 using xhci_hcd
[61542.849221] usb 2-8: Device not responding to setup address.
[61543.055874] usb 2-8: Device not responding to setup address.
[61543.262392] usb 2-8: device not accepting address 18, error -71
[61543.262466] usb 2-8: USB disconnect, device number 18
[61543.385714] usb 2-8: new full-speed USB device number 19 using xhci_hcd
[61543.509071] usb 2-8: device descriptor read/64, error -71
[61543.739079] usb 2-8: device descriptor read/64, error -71
[61543.969036] usb 2-8: new full-speed USB device number 20 using xhci_hcd
[61544.092372] usb 2-8: device descriptor read/64, error -71
[61544.322368] usb 2-8: device descriptor read/64, error -71
[61544.429135] usb usb2-port8: attempt power cycle
[61544.835678] usb 2-8: new full-speed USB device number 21 using xhci_hcd
[61544.835789] usb 2-8: Device not responding to setup address.
[61545.042492] usb 2-8: Device not responding to setup address.
[61545.249016] usb 2-8: device not accepting address 21, error -71
[61545.375675] usb 2-8: new full-speed USB device number 22 using xhci_hcd
[61545.375836] usb 2-8: Device not responding to setup address.
[61545.582508] usb 2-8: Device not responding to setup address.
[61545.789010] usb 2-8: device not accepting address 22, error -71
[61545.789168] usb usb2-port8: unable to enumerate USB device