ONLYKEY Duo failed within 30 days

My onlykey duo has failed within a month of ownership. Shortly after plugging in the device it goes back to a white LED. I was able to reload the firmware, but after a few minutes, the computer says the device is no longer recognized and the LED is white again. If I let it sit long enough, I might be able to get it to be recognized just long enough to unlock it again, but it continues to do this. Is there any support or replacement guarantee?

If you ordered through onlykey.io you would email orders@onlykey.io, if you ordered through Amazon you should request a return from Amazon.