I set a backup passphrase, or at least I thought I did, when I first set up my only key. I noticed that it says " * Error backup key mode set to locked" every time I attempt to change it while in config mode. I’ve also attempted to load a private key as a backup key but it also responds with the same message " * Error backup key mode set to locked". I did a test backup and then verification on that backup, but it fails to verify. My OnlyKey Duo is producing invalid/corrupt backups and I can’t set a backup key. I’ve tried updating the firmware on it as well and I’ve had no luck.
I’d like to understand why the backup passphrase is locked and if I need to, how to totally wipe and factory reset the device and start over. I’ve got a backup from my regular OnlyKey I want to restore to my Duo so nothing critical is lost in a factory wipe.
Any help is appreciated. Thanks!