My onlykey works correctly only in a few USB ports and devices.
When I connect my onlykey to a usb-c adapter then connect to my phone, it works perfect everytime.
When I connect to my work Windows based laptop via a USB extension cable, it works perfect everytime.
WHen I connect to my work Windows based laptop directly to a USB port, it is hit or miss.
When the onlykey doesn’t work, it acts like the buttons are wore out. I can’t long press for second slot. and it is very difficult to enter my unlock PIN.
I am on firmware 3.0.1 but because of these problems, I can’t get it into config mode to try an upgrade to 3.0.4.
This is my 5th or 6th OnlyKey that I have purchased. everytime I have this problem and can’t figure it out I end up buying another OnlyKey. Then it works great for quite awhile but then starts to fail.
You aren’t the only one having this problem. Mine is hit/miss on my computer these days. Sometimes the buttons work, other times they don’t. As much as I like the concept, execution is lacking. I’m not willing to purchase another one after having this for less than a year.
I’m keeping an eye on nitro key or some other option. This has become a tool that’s worse than useless, because I never know if it will work or not. Support isn’t very solid either. Plenty of folks ask questions on here that never get a response. I regret giving these guys my money.
today it takes 3 tries or more to get my PIN entered and once it is unlocked only the “A” buttons work. The key is not recognizing long presses thus I can’t get to my “B” slots. So frustrating. I love the idea of the OnlyKey but wish it would work longer than 1 year. I own 4 regular OnlyKeys and 1 OnlyKey DUO. The DUO works but then there is the problem of having to have the software installed to be able to enter the unlock PIN.
I guess after 5 tries with this product I have to quit and move on to something else.
ok … did some more testing … here are some updates.
OnlyKey Duo is not fully functional when connected to any of my Windows 11 laptops via USB-A or USB-C
• long presses are not being recognized thus I can not access my “B” keys or additional slots
OnlyKey Due works perfect on my Google Pixel. All long presses work fine and thus I can use the "B"keys and other colored slots
Tried this same round of testing with my OnlyKey Color …
Same results … key works perfectly on my phone but is not usable on Windows like it used to be.
What’s the biggest difference here? Microsoft device drivers !!
OnlyKey Support … do you know if there is a better Windows HID driver I should be using?
i had nearly the same problem - what brought me here the touchpads stopped responding, or rarely responded. cleaning and using it without the rubber sleeve did not help anything. I even tried it by plugging it into a usb-powerbank - but that showed the same symptoms.
despite not having a backup I decided to reflash it with the latest firmware. not being able to punch in my pin I remembered that there was a tiny trick to flash very old versions of the only key.
so - I got me a metal paperclip and made a connection between the (1)-pad and the small copper-ring around the hole where you would normally put your key-ring. this executed some kind of complete reset and the LED turned white.
via the onlykey-app I finally was able to reflash it without entering the actual PIN. this killed all my passwords and keys, but at least I have the onlykey working again
maybe this helps some of you stumbling upon this discussion… good luck!
Of you guys having the problems how many have your laptop plugged in? Try unplugging it and then try. I fought like hell with this thing so many times. And now when its unplugged its worked 100% of the time AND the b slots. After all that shit. Report back your results please
Hi, mysterynumber’s solution with unplugging the laptop is the only thing that works reliably for me, too. In my case I use a docking station with my laptop for external monitors and the issue also presents when I insert the OnlyKey into one of the USB ports on the docking station. Only if I disconnect the laptop from power and disconnect the docking station from the laptop, the keys and especially long-presses are working reliably. So it appears that if any device in the chain is connected to power (dock or laptop), the keys start to fail.
I tried every possible combination of devices, cables, with or without dock - the only thing that works is the OnlyKey plugged into the laptop and the dock and power cord disconnected.
Which makes me think that this might be an electrical issue rather than a driver problem…
Dear developers - can you give any advice on this?
I love the OnlyKey for many reasons but this is a bit of a deal breaker!
the touchpads stopped responding, or rarely responded. cleaning and using it without the rubber sleeve did not help anything. I even tried it by plugging it into a usb-powerbank - but that showed the same symptoms.
