Only Key Frozen

1

I have an onlykey. I attempted to load a pgp cert to it. After it stopped responding. The app freezes after unlock. It will freeze if I put it into config mode to load a backup. It will also freeze after I fail the pin enough times to wipe the firmware and attempt to reload it.

Suspect it’s just dead and needs to be RMA’ed but I cant find the warranty info, any help?

2

@t11 any recommendations? Key seems frozen. Is there any RMA process?

3

You can contact orders@onlykey.io the OnlyKey and OnlyKey DUO come with a 30 day warranty.

4

Ordered a new key. Having the same issue.
Looks like it tracks back to this issue: OnlyKey App unresponsive in Ubuntu 22.04 - #3 by ueGYQmsU0GZU.

Seems like an issue with any of the Gnome-based Ubuntus. Kubuntu seems ok. No rpm package to test on those distros.

5

Confirming this works again on the 5.5 app. The website only has 5.3.6 .deb, had to go to git-hub to find the 5.5.