May Have Received Broken Unit

Holding 3 for more than 5 seconds in Notepad does nothing.
The Windows application does not get the PIN I type during setup.
Is there any way I can diagnose the unit ?

Or I am dumb as a rock and missed some important step ?

When you load the OnlyKey app and it asks for your PIN, what happens? Does it unlock correctly?

– BVS

Always this no matter which 7-10 digits I press.

Looks like it isn’t set up. I can see in the log at the bottom it says 'Error PIN is not between 7-10 digits. You’re entering/setting up a PIN between 7 and 10 numbers long right, and pressing next?

Are you saying you’re able to proceed to the end of set up and then when you reconnect it isn’t setup?

– BVS

Turns out the OnlyKey is fine.
But it is not working in the USB ports
of my HP Ultra Slim Docking Station.

Thanks BVS.

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