Pins do not match / device stops working

I’ve been fighting with this for a long time! I cant get it set up!
When I use the app, it always says pins dont match, and when I do the automatic setup, the pin stops working after a couple uses! What am I doing wrong?
Sorry for newbie question

Make sure that the light blinks when you press the button for setting your PIN. If it doesn’t recognize the touch then your PIN will not match. Also can you try loading the latest firmware here -

New firmware worked great! Thanks so much!