Slots showing NOTSET when used on computer without Onlykey software (Solved)

1

I used my key on a new computer today and slots 4, 5, 6 weren’t working. I verified in notepad and it showed NOTSET for all these slots. This is happening for both the A and B slot sets. Slots 1, 2, 3 work fine. I have all slots set on both A and B slot sets.

I then realized I didn’t have the onlykey software installed on that computer, so I verified on my main computer that has the software installed, and it works properly. All slots are working as long as the software is installed.

This is a problem since the key is unusable on other computers (I am in IT and log into different computers all the time.) This is also a problem because it suggests the software is somehow logging the passwords, or is part of the decryption process, which shouldn’t be happening. The key should be completely independent.

I bought 2 keys for home and they are both having the same problem. My work key works fine. The work key had a hardware failure and was recovered by a regular wipe. Are the other keys experiencing a hardware failure too? Just in a slightly different way? This makes 3 keys from the same purchase having issues.

2

One requirement of TOTP (Time-based One-time Password) is having the correct time. If OnlyKey is used on a system where the OnlyKey app is not running it will type out “NOTSET” instead of the OTP code.

However, OnlyKey TOTP will work on-the-go without the app running. All you have to do is browse to our web app https://apps.crp.to in Google Chrome or Firefox. This web app in addition to being used to send encrypted messages sets the current time on OnlyKey and login with TOTP will function as normal

3

OK, that’s the issue. I remember seeing something about that in the user guide. I tried searching the guide, but the search functionality is very limited. CTRL+F works though.

Thank you.