I ordered to the EU a month ago. I got a confirmation, a tracking number for the package with my key, but that stopped being recognized over a week ago. I wrote the order@ support email twice, but have gotten no response.
I checked the refund policy, but the case that the product doesn’t reach me is not covered there.
I understand that it can take some time for the package to reach me, but it is now 10 days beyond the estimated time and i have no trace of the package. Getting worried.
I paid money and I would like either to receive the product or have my money back. Is there a reliable way to reach the support? Do you know if there is a phone number?
Thanks for your help.