# Unlocking Duo without the app **URL:** \ **Category:** Mobile Support\ **Created:** [April 5, 2022, 5:30am UTC](https://onlykey.discourse.group/t/unlocking-duo-without-the-app/682 "2022-04-05T05:30:51Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![akraut](https://yyz2.discourse-cdn.com/free1/user_avatar/onlykey.discourse.group/akraut/32/39_2.png) [@akraut](https://onlykey.discourse.group/u/akraut)\ **Post date:** [April 5, 2022, 5:30am UTC](https://onlykey.discourse.group/t/unlocking-duo-without-the-app/682/1 "2022-04-05T05:30:51Z")
The app instructed me to choose a PIN using digits 1-6 when setting up the Duo. However, I’m not sure how to enter these when I’m using a device where the app isn’t available. ---
**Author:** ![akraut](https://yyz2.discourse-cdn.com/free1/user_avatar/onlykey.discourse.group/akraut/32/39_2.png) [@akraut](https://onlykey.discourse.group/u/akraut)\ **Post date:** [April 5, 2022, 6:43pm UTC](https://onlykey.discourse.group/t/unlocking-duo-without-the-app/682/2 "2022-04-05T18:43:06Z")
Self-replying: This info is in the app, but only when setting up the OnlyKey Duo. It should probably be in the User Manual somewhere as well. I suggest both under the heading of “On-The-Go” _and_ under “Button Definitions”. > Touch buttons 1, 2, 3 to enter 1, 2, 3 and hold (for 1 second) buttons 1, 2, 3 to enter 4, 5, 6. ---
**Author:** ![t11](https://avatars.discourse-cdn.com/v4/letter/t/8e7dd6/32.png) [@t11](https://onlykey.discourse.group/u/t11)\ **Post date:** [April 7, 2022, 2:13pm UTC](https://onlykey.discourse.group/t/unlocking-duo-without-the-app/682/3 "2022-04-07T14:13:20Z")
@akraut Thanks, this has been added. ---
**Author:** ![Dragon](https://avatars.discourse-cdn.com/v4/letter/d/13edae/32.png) [@Dragon](https://onlykey.discourse.group/u/Dragon)\ **Post date:** [April 11, 2022, 7:57pm UTC](https://onlykey.discourse.group/t/unlocking-duo-without-the-app/682/4 "2022-04-11T19:57:02Z")
Using the Onlykey application I select setup \> “Set or change OnlyKey DUO PINs”, check the checkbox for “I understand and accept the risk”. I then select “Device PIN” but selecting the touch buttons does not enter in numbers. So I tried entering in a number with my keyboard but the next button is still grayed out. I have tried this in standard mode and config mode. App. V5.3.5 Firmware 3.0.0 ---
**Author:** ![t11](https://avatars.discourse-cdn.com/v4/letter/t/8e7dd6/32.png) [@t11](https://onlykey.discourse.group/u/t11)\ **Post date:** [April 14, 2022, 1:34pm UTC](https://onlykey.discourse.group/t/unlocking-duo-without-the-app/682/5 "2022-04-14T13:34:29Z")
Are you having an issue setting a PIN on your device or Unlocking your device without the app? ---
**Author:** ![holivier](https://avatars.discourse-cdn.com/v4/letter/h/dbc845/32.png) [@holivier](https://onlykey.discourse.group/u/holivier)\ **Post date:** [July 26, 2022, 1:40pm UTC](https://onlykey.discourse.group/t/unlocking-duo-without-the-app/682/7 "2022-07-26T13:40:33Z")
Unlock with app works correctly, now I try to unlock without the app, I understand how to enter the code, but how to finish (the “unlock” key) ---
**Author:** ![t11](https://avatars.discourse-cdn.com/v4/letter/t/8e7dd6/32.png) [@t11](https://onlykey.discourse.group/u/t11)\ **Post date:** [July 26, 2022, 5:17pm UTC](https://onlykey.discourse.group/t/unlocking-duo-without-the-app/682/8 "2022-07-26T17:17:57Z")
You just enter the PIN no unlock button key needed ---
**Author:** ![holivier](https://avatars.discourse-cdn.com/v4/letter/h/dbc845/32.png) [@holivier](https://onlykey.discourse.group/u/holivier)\ **Post date:** [July 26, 2022, 6:49pm UTC](https://onlykey.discourse.group/t/unlocking-duo-without-the-app/682/9 "2022-07-26T18:49:32Z")
tank you for your answer, indeed, I was making a mistake on the pin code. With the correct one it works 😀 ---
**Author:** ![lebor](https://avatars.discourse-cdn.com/v4/letter/l/977dab/32.png) [@lebor](https://onlykey.discourse.group/u/lebor)\ **Post date:** [October 9, 2023, 9:51pm UTC](https://onlykey.discourse.group/t/unlocking-duo-without-the-app/682/10 "2023-10-09T21:51:47Z")
Hi, I have a similar issue. I have set a pin on my onlykey duo, which contains numbers greater than 456 (e.g. 7,8,9) but I am not sure how I am supposed to put the pin using the suggested way i.e. “Touch buttons 1, 2, 3 to enter 1, 2, 3 and hold (for 1 second) buttons 1, 2, 3 to enter 4, 5, 6.” thanks,