# Slots showing NOTSET when used on computer without Onlykey software (Solved)

**URL:** <https://onlykey.discourse.group/t/slots-showing-notset-when-used-on-computer-without-onlykey-software-solved/99>\
**Category:** Uncategorized\
**Created:** [November 13, 2020, 9:40pm UTC](https://onlykey.discourse.group/t/slots-showing-notset-when-used-on-computer-without-onlykey-software-solved/99 "2020-11-13T21:40:37Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![darksense](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@darksense](https://onlykey.discourse.group/u/darksense)\
**Post date:** [November 13, 2020, 9:40pm UTC](https://onlykey.discourse.group/t/slots-showing-notset-when-used-on-computer-without-onlykey-software-solved/99/1 "2020-11-13T21:40:37Z")

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I used my key on a new computer today and slots 4, 5, 6 weren’t working. I verified in notepad and it showed NOTSET for all these slots. This is happening for both the A and B slot sets. Slots 1, 2, 3 work fine. I have all slots set on both A and B slot sets.

I then realized I didn’t have the onlykey software installed on that computer, so I verified on my main computer that has the software installed, and it works properly. All slots are working as long as the software is installed.

This is a problem since the key is unusable on other computers (I am in IT and log into different computers all the time.) This is also a problem because it suggests the software is somehow logging the passwords, or is part of the decryption process, which shouldn’t be happening. The key should be completely independent.

I bought 2 keys for home and they are both having the same problem. My work key works fine. The work key had a hardware failure and was recovered by a regular wipe. Are the other keys experiencing a hardware failure too? Just in a slightly different way? This makes 3 keys from the same purchase having issues.

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**Author:** ![cryptobeard](https://avatars.discourse-cdn.com/v4/letter/c/aca169/32.png) [@cryptobeard](https://onlykey.discourse.group/u/cryptobeard)\
**Post date:** [November 13, 2020, 10:22pm UTC](https://onlykey.discourse.group/t/slots-showing-notset-when-used-on-computer-without-onlykey-software-solved/99/2 "2020-11-13T22:22:43Z")

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One requirement of TOTP (Time-based One-time Password) is having the correct time. If OnlyKey is used on a system where the OnlyKey app is not running it will type out “NOTSET” instead of the OTP code.

However, OnlyKey TOTP will work on-the-go without the app running. All you have to do is browse to our web app [https://apps.crp.to](https://apps.crp.to) in Google Chrome or Firefox. This web app in addition to being used to send encrypted messages sets the current time on OnlyKey and login with TOTP will function as normal

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**Author:** ![darksense](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@darksense](https://onlykey.discourse.group/u/darksense)\
**Post date:** [November 13, 2020, 10:30pm UTC](https://onlykey.discourse.group/t/slots-showing-notset-when-used-on-computer-without-onlykey-software-solved/99/3 "2020-11-13T22:30:05Z")

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OK, that’s the issue. I remember seeing something about that in the user guide. I tried searching the guide, but the search functionality is very limited. CTRL+F works though.

Thank you.