# Setup OnlyKey Duo not finalizing

**URL:** <https://onlykey.discourse.group/t/setup-onlykey-duo-not-finalizing/695>\
**Category:** Hardware Password Manager\
**Created:** [April 16, 2022, 5:44pm UTC](https://onlykey.discourse.group/t/setup-onlykey-duo-not-finalizing/695 "2022-04-16T17:44:37Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![tom42](https://avatars.discourse-cdn.com/v4/letter/t/ea666f/32.png) [@tom42](https://onlykey.discourse.group/u/tom42)\
**Post date:** [April 16, 2022, 5:44pm UTC](https://onlykey.discourse.group/t/setup-onlykey-duo-not-finalizing/695/1 "2022-04-16T17:44:37Z")

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Apps tried: 5.3.4 and 5.3.6 on macOS and on Windows 10

Whenever I try to setup the only key duo I cannot finalise it.  
Steps to reproduce on my side:

1. start app / or start after only key is plugged in, does not matter.
2. plug in only key duo - it lights up white  
App shows: ‘Last message received: UNLOCKED BOOTLOADERv2’
3. go to ‘setup’ tab in app and click the invisible setup button - yes it’s invisible to me on both win and macos  
I can click below the text to get to the next step.
4. choose a pin or two…
5. choose a backup phrase - tried different ones does not change the result (I omitted the length in the screenshot - forgive me 😉 )  
after clicking next I end up the first screen(shot) again.

is my only key duo broken or how do I get it to play along?  
OnlyKeys work as normal on the same machines - and of course I don’t leave the normal ones plugged in when I try to setup the duo.

any ideas?

thanks and kind regards!

tom

 ![Screenshot 2022-04-16 at 19.43.43](https://global.discourse-cdn.com/free1/uploads/onlykey/original/1X/ad419c700d1adc0efa1d05eeef0b5b0d80f074dd.jpeg)

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<div class="post-metadata">

**Author:** ![t11](https://avatars.discourse-cdn.com/v4/letter/t/8e7dd6/32.png) [@t11](https://onlykey.discourse.group/u/t11)\
**Post date:** [April 16, 2022, 8:49pm UTC](https://onlykey.discourse.group/t/setup-onlykey-duo-not-finalizing/695/2 "2022-04-16T20:49:37Z")

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Is it possible you tried to reload firmware on device? If so then that is probably why there is a white light, that is the bootloader waiting for device to have firmware loaded. You have to load firmware following instructions here - [OnlyKey DUO User's Guide | Docs](https://docs.crp.to/duousersguide.html#download-firmware)

The reason the setup button isn’t shown is that the device is in bootloader mode waiting for firmware to be loaded.

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<div class="post-metadata">

**Author:** ![tom42](https://avatars.discourse-cdn.com/v4/letter/t/ea666f/32.png) [@tom42](https://onlykey.discourse.group/u/tom42)\
**Post date:** [April 16, 2022, 9:12pm UTC](https://onlykey.discourse.group/t/setup-onlykey-duo-not-finalizing/695/3 "2022-04-16T21:12:32Z")

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Thank you for the info, I’ll try to download and load the firmware.  
…  
This looks way different than the first time I put it in the MacBook - awesome and thanks a lot!