# Received defective piece **URL:** \ **Category:** Uncategorized\ **Created:** [August 23, 2025, 7:20am UTC](https://onlykey.discourse.group/t/received-defective-piece/1496 "2025-08-23T07:20:42Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![pim](https://avatars.discourse-cdn.com/v4/letter/p/43a26b/32.png) [@pim](https://onlykey.discourse.group/u/pim)\ **Post date:** [August 23, 2025, 7:20am UTC](https://onlykey.discourse.group/t/received-defective-piece/1496/1 "2025-08-23T07:20:43Z")
Hi! I received an OnlyKey Duo yesterday and looks like it’s a defective piece. In the laptop USB-C port, it works only some times and only in some ports. When I touch the keys, it often powers off. On reinserting too, it doesn’t power up again until I try reinserting it a few times. I’ve tried with two different laptops and multiple ports. It wasn’t detected on my Pixel 7 pro either in numerous tries. I also tried pulling out the USB-A part and then reinserting it. Nothing helped. I would like to talk to someone at the company who can help resolve this. Can you accept a return for it? I would not want to pay shipping for the return of a defective piece. Thanks ---
**Author:** ![Morfexx](https://avatars.discourse-cdn.com/v4/letter/m/3be4f8/32.png) [@Morfexx](https://onlykey.discourse.group/u/Morfexx)\ **Post date:** [April 17, 2026, 6:08pm UTC](https://onlykey.discourse.group/t/received-defective-piece/1496/2 "2026-04-17T18:08:34Z")
Did you had any response from onnlykey? i’m having the same trouble here. I baught mine at the same time as you. ---
**Author:** ![pim](https://avatars.discourse-cdn.com/v4/letter/p/43a26b/32.png) [@pim](https://onlykey.discourse.group/u/pim)\ **Post date:** [April 18, 2026, 1:49am UTC](https://onlykey.discourse.group/t/received-defective-piece/1496/3 "2026-04-18T01:49:43Z")
Yes. I got a refund/replacement option. I purchased the USB-A key after that. Working well.