# Problem loading version 5.3.3

**URL:** <https://onlykey.discourse.group/t/problem-loading-version-5-3-3/450>\
**Category:** Firmware Loading\
**Created:** [July 19, 2021, 7:08am UTC](https://onlykey.discourse.group/t/problem-loading-version-5-3-3/450 "2021-07-19T07:08:13Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Seth](https://yyz2.discourse-cdn.com/free1/user_avatar/onlykey.discourse.group/seth/32/149_2.png) [@Seth](https://onlykey.discourse.group/u/Seth)\
**Post date:** [July 19, 2021, 7:08am UTC](https://onlykey.discourse.group/t/problem-loading-version-5-3-3/450/1 "2021-07-19T07:08:13Z")

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While attempting to update version 5.3.0 to 5.3.3, I encountered a problem that is now preventing OnlyKey from opening. When I attempt to open Only Key I get a Window that says NW.JS (see image).

 ![NWJS](https://global.discourse-cdn.com/free1/uploads/onlykey/original/1X/2ab2171117a01d9ace979553b93b4291e963b8d8.jpeg)

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**Author:** ![t11](https://avatars.discourse-cdn.com/v4/letter/t/8e7dd6/32.png) [@t11](https://onlykey.discourse.group/u/t11)\
**Post date:** [July 19, 2021, 2:56pm UTC](https://onlykey.discourse.group/t/problem-loading-version-5-3-3/450/2 "2021-07-19T14:56:44Z")

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It looks like maybe there was an issue when installing the app. Are you able to uninstall the app and then reinstall?