Order Not Recieved, No Response from Support

On 9/11/2026 I placed order #8237 with an expected delivery date of 9/15/26, While I received a portion of my order (two colored key cases), the bulk of my order is still unaccounted for. I’ve sent two messages to orders@onlykey.io with no response. At this point, I’d rather have a refund less the cost of the items received and essentially start over. Can anyone help with next steps?

Thanks!