# OnlyKey Duo not registering on laptop

**URL:** <https://onlykey.discourse.group/t/onlykey-duo-not-registering-on-laptop/839>\
**Category:** Uncategorized\
**Created:** [September 8, 2022, 6:39am UTC](https://onlykey.discourse.group/t/onlykey-duo-not-registering-on-laptop/839 "2022-09-08T06:39:48Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Michele](https://avatars.discourse-cdn.com/v4/letter/m/ed8c4c/32.png) [@Michele](https://onlykey.discourse.group/u/Michele)\
**Post date:** [September 8, 2022, 6:39am UTC](https://onlykey.discourse.group/t/onlykey-duo-not-registering-on-laptop/839/1 "2022-09-08T06:39:48Z")

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Purchased 2 OnlyKey Duos. One is working well but other one does not register at all when plugged into laptop.Tried another laptop. Same result. Both Windows 10 (Both have the app). Also does not light up on android phone either. Also have the original OnlyKey which works well. Not sure where to start with the ‘faulty’ OK Duo.

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**Author:** ![t11](https://avatars.discourse-cdn.com/v4/letter/t/8e7dd6/32.png) [@t11](https://onlykey.discourse.group/u/t11)\
**Post date:** [September 8, 2022, 4:58pm UTC](https://onlykey.discourse.group/t/onlykey-duo-not-registering-on-laptop/839/2 "2022-09-08T16:58:47Z")

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It sounds like hardware failure. Did you purchase through Amazon? If so you would need to return the item for exchange.

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**Author:** ![Michele](https://avatars.discourse-cdn.com/v4/letter/m/ed8c4c/32.png) [@Michele](https://onlykey.discourse.group/u/Michele)\
**Post date:** [September 9, 2022, 8:16am UTC](https://onlykey.discourse.group/t/onlykey-duo-not-registering-on-laptop/839/3 "2022-09-09T08:16:50Z")

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I bought direct from OnlyKey (via Kickstarter) Bought 2 at the same time received about May 2022 but only used one. Have now tried to set up the other one but to no avail.

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**Author:** ![jamesb](https://avatars.discourse-cdn.com/v4/letter/j/90ced4/32.png) [@jamesb](https://onlykey.discourse.group/u/jamesb)\
**Post date:** [September 16, 2022, 4:22pm UTC](https://onlykey.discourse.group/t/onlykey-duo-not-registering-on-laptop/839/4 "2022-09-16T16:22:47Z")

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I re-inserted the USB-A upside down in the Onlykey slot and it took me a while to figure out that was a problem, but I’m guessing because you have two you would see the difference right away