# Onlykey app required password that I don't have

**URL:** <https://onlykey.discourse.group/t/onlykey-app-required-password-that-i-dont-have/594>\
**Category:** Backup and Restore\
**Created:** [January 14, 2022, 12:49pm UTC](https://onlykey.discourse.group/t/onlykey-app-required-password-that-i-dont-have/594 "2022-01-14T12:49:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![marco](https://avatars.discourse-cdn.com/v4/letter/m/a698b9/32.png) [@marco](https://onlykey.discourse.group/u/marco)\
**Post date:** [January 14, 2022, 12:49pm UTC](https://onlykey.discourse.group/t/onlykey-app-required-password-that-i-dont-have/594/1 "2022-01-14T12:49:42Z")

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Hi,

I bought a only key cripto and I made the first activation of the key with the manual activation with text editor but now the app asked me to insert “your pin” because the key is locked (red window). now the led of key is off.

Can you help me for reset the key and restart the configuration again?

thank you  
best

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<div class="post-metadata">

**Author:** ![t11](https://avatars.discourse-cdn.com/v4/letter/t/8e7dd6/32.png) [@t11](https://onlykey.discourse.group/u/t11)\
**Post date:** [January 14, 2022, 1:10pm UTC](https://onlykey.discourse.group/t/onlykey-app-required-password-that-i-dont-have/594/2 "2022-01-14T13:10:45Z")

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In order to factory default the device just enter 10 incorrect PINs.