# Being locked out of FIDO2 function, other functions work fine

**URL:** <https://onlykey.discourse.group/t/being-locked-out-of-fido2-function-other-functions-work-fine/1478>\
**Category:** Two Factor Authentication\
**Created:** [July 7, 2025, 11:47am UTC](https://onlykey.discourse.group/t/being-locked-out-of-fido2-function-other-functions-work-fine/1478 "2025-07-07T11:47:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![anttna](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@anttna](https://onlykey.discourse.group/u/anttna)\
**Post date:** [July 7, 2025, 11:47am UTC](https://onlykey.discourse.group/t/being-locked-out-of-fido2-function-other-functions-work-fine/1478/1 "2025-07-07T11:47:13Z")

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I have been using onlykey’s FIDO2 function fine for several years (website login, ed25519-sk ssh keys). I don’t have an onlykey FIDO2 PIN (and I am not even sure if I can set one). Usually for website login, I chose FIDO2 login method, onlykey flashes blue, I press a button on onlykey, then onlykey flashes blue again, and I press a button again (the second press should be the substitute for the PIN), then I can login. So I need to press onlykey twice. For ssh, I only need to press onlykey once.

However, today, when I was trying to log into a website, after the first button press, the website (or my browser) started to ask for a PIN, and I kinda have to enter the PIN (that I haven’t set). I tried empty PIN, and some other random PINs, all of them don’t work.

Later, it seems I have been locked out by the FIDO2 function. When I try ssh, I get “cannot find device error”. When I try to log in using a website, on windows, I get " You’ve entered incorrect PINs _too many times_. Use a different sign-in option, or contact your IT support person." error.

I can use other functions fine, entering password, using challenge-response to unlock keepassxc, etc. But anything FIDO2 related no longer works. How can I unblock myself? If I have to reset onlykey, can I restore FIDO2 credentials by restoring my backup and use it like before?

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**Author:** ![t11](https://avatars.discourse-cdn.com/v4/letter/t/8e7dd6/32.png) [@t11](https://onlykey.discourse.group/u/t11)\
**Post date:** [July 7, 2025, 10:26pm UTC](https://onlykey.discourse.group/t/being-locked-out-of-fido2-function-other-functions-work-fine/1478/2 "2025-07-07T22:26:49Z")

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So once you exceed the number of PINs you have to reset the FIDO2 key and reregister at those websites. Here is how to reset:

> **[OnlyKey Command-Line Utility | Docs](https://docs.onlykey.io/command-line.html#reset)**
>
> The OnlyKey Command-Line Utility is a command line interface to OnlyKey.

Once you reset, you can reregister your OnlyKey at the sites for login, you will need to use an alternative way to log in, this is one of the important things about FIDO2 security keys, if the key is lost or wiped you need another way to log in.

You can also go into Google Chrome or Windows security settings to reset a FIDO2 key.

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**Author:** ![Stammer9222](https://avatars.discourse-cdn.com/v4/letter/s/b9bd4f/32.png) [@Stammer9222](https://onlykey.discourse.group/u/Stammer9222)\
**Post date:** [August 1, 2025, 4:08pm UTC](https://onlykey.discourse.group/t/being-locked-out-of-fido2-function-other-functions-work-fine/1478/3 "2025-08-01T16:08:49Z")

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I had a similar thing happened to me it was because I had another FIDO device plugged in at the time.